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FAQ's

About Personalised details 

Yes we love doing personalised orders - Please note however that the EXACT details you enter, will be used to create your item - We cannot change this at a later date, so please take your time and make sure what you enter is spelt and entered correctly.

For example if you buy a topper that says "jacks baptism" but your sons same is William , you need to write " William's Baptism" some people might prefer "William's Christening". If you write just "William" you will get exactly that!

Can I see a proof first?

No problem! We understand sometimes you want to see how your design will look before we cut it. Just email us your request and we will accommodate where ever possible. 

*please note it will take extra time for your order turnaround

What if I want to use my own design?

Topper design is trickier than it looks. We have to design them to be sturdy & allow for machine and material tolerances including thickness of font. Any new design requires extra labour time to create in our software .

If you have a idea in mind feel free to contact us with a photo of your idea but please keep in mind

  • we can not use another designers copywritten design, I am sure we can create something with your own unique spin on it.
  • in most cases we can only use our fonts, we have hundreds so I am sure we can find something similar.
  • You will need to allow extra time 

What if my Item has arrives damaged?

We package our toppers to ensure they reach you in one piece, but occasionally an item is damaged in transit. We ask that when that occurs you contact us within 2 business days to let us know, and send us a photo of the damage.
What if my Topper is late arriving?
 
In the unfortunate event that the post office doesn't deliver your parcel within it's delivery guidelines, let us know as soon as possible so we can track your item and look into it with the post office for you.
Follow this link to Australia Posts express post information

Item use

Our wood toppers are designed to be single use only, these are no longer food safe if they are used on multiple occasions. 

Our toppers are fragile, being cut from 3mm timber or acrylic, and you need to be gentle when handling them. We have tested all our toppers before sending them out (we have a fake cake that we pop them in to ensure that they can stand up etc), so please handle your topper carefully. If the topper is broken during use, we cannot replace it free of charge.